Refund policy

At Kai Naturals, your satisfaction is important to us. If you are not completely satisfied with your purchase, we're here to help.

Returns

We accept returns of unopened and unused products within 30 days of the delivery date.

To be eligible for a return:

• The product must be unopened, unused, and in its original packaging.
• Proof of purchase or order confirmation is required.

For health and safety reasons, we cannot accept returns of opened or used dietary supplements.

Damaged or Incorrect Orders

If your order arrives damaged, defective, or you receive the wrong item, please contact us within 7 days of delivery. Include your order number and photos of the item so we can resolve the issue as quickly as possible.

Refunds

Once your returned item is received and inspected, we will notify you of the status of your refund.

Approved refunds will be issued to your original payment method within 5–10 business days, depending on your financial institution.

Original shipping charges are non-refundable unless the return is due to our error.

Return Shipping

Customers are responsible for return shipping costs unless the return is due to a damaged, defective, or incorrect item.

Contact Us

If you have any questions about your return or refund, please contact us:

Email: info@mrkainaturals.com